Course details


Course Information

  • No Cost to eligible participants:
  • Class times:9am - 12, 12:30 - 2:30pm
  • Fill in the enquiry form below:
  • and we will call you:


.Cert III

CHC32015 Certificate III Community Services

CEA offers courses based upon industry demand and the source of funding. Many courses are presented for Government Funded programs at specific sites with dates varying according to industry and community demand.

Contact Us

The electives may vary between sites and over time and not all electives capable of inclusion in the overall qualification are offered by CEA. Courses offered on fee for service basis or distance learning may offer a wider range of choice.

The resources required to present certain courses will dictate whether a Course is offered in any particular location or at a particular time.

There is no training cost to eligible participants.
Students are required to wear suitable attire (workplace) in class by week 3 purchased at their own cost.
Criminal history check* $42 (Cost subject to change – required by Community Services providers for work experience)
* Many organisations by their own policies will exclude students from work experience and job applicants from employment should they have any conviction. A Queensland Police Criminal history check will disclose convictions even if they are over 10 years old.

Qualification Description

This qualification reflects the role of entry level community services workers who support individuals through the provision of person-centred services.

Work may include day-to-day support of individuals in community settings or support the implementation of specific community-based programs.

At this level, work takes place under the direction of others and supervision may be direct or indirect. Work may take place in a range of community services organisations.

Work experience in community service sector required

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the assessment requirements of the units of competency. This work experience must be completed prior to award of the full certificate.

Units required for award of the qualification

Total number of units = 12

  • 5 core units (as below)
  • 7 elective units (to be advised on commencement of training)
    (NB the C/S units offered are ‘generic’ – i.e. no focus on any specific community service area)

Core units

  • CHCCCS016 Respond to client needs
  • CHCDIV001 Work with diverse people
  • HLTWHS006 Manage personal stressors in the work environment
  • HLTWHS002 Follow safe work practices for direct client care
  • CHCCOM005 Communicate and work in health or community services

Elective units


Classes are from 9am to 2:30pm, 4 days per week.  The average course duration will be advised at your information interview or group information session. CEA will assess the needs of each student and if required extend the classroom component.

To achieve this qualification, the candidate must have attended the minimum set class hours (80%) and work experience as detailed in the assessment requirements of the units of competency.

A work experience placement may not be offered if:

  • Less than 80% of class days are not attended, including all required LLN sessions.
  • A satisfactory result in classroom and simulation components of all required units has not been achieved


Other course requirements

Students are required to obtain and wear the uniform clothing advised. The training site is a work place and the rules on clothing, conduct, respect for yourself and others must be followed. These are listed in the student manual you will receive on enrolment.

This programme is an ’In Class’ (i.e. face to face) training program under the Skills for Education and Employment (SEE) funding.  Students are able to complete units and can achieve the qualification if they successfully achieve competency in all units required. They may also be supported for an extended period appropriate for their acquisition of the required skills as some learners simply require additional classroom support and this is a benefit of being part of the SEE programme.

Recognition of Prior Learning
RPL is available to all students but is not funded under SEE which is a group classroom programme. If students wish, they may apply for RPL on a fee for service basis.


Nationally Accredited Training by Career Employment Australia RTO Number 0104