User Choice

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The User Choice program provides a public funding contribution towards the cost of training and assessment services for eligible Queensland apprentices and trainees.

The program recognises that employment-based training aligned to skills shortages is a critical priority for the Queensland Government. It aims to provide funding aligned to the skills needs of industry and respond to changing government priorities.


In July 2010, the Queensland Government introduced the Pre-qualified supplier (PQS) system as a new methodology for funding User Choice training and assessment services in Queensland. Skills Assure, the next evolution of the PQS system, commenced from 1 July 2020.

The Skills Assure supplier (SAS) system provides a comprehensive central register of VET providers that have met Queensland’s entry requirements. It provides performance requirements and guidelines for the selection of training and assessment providers for the delivery of vocational education and training (VET) services funded by the Department of Employment, Small Business and Training.

Skills Assure approval applies to all registered training organisations (RTOs) directly contracted by the department to deliver User Choice training and assessment services.

There are no application or annual registration fees directly associated with the SAS system.

Based on national standards and department-specific requirements in quality management, the SAS process aims to provide industry, apprentices, trainees and their employers with a level of assurance that their chosen supplier is able to deliver quality training and assessment services in Queensland.

Employment arrangements

The intent of the User Choice program is to provide funding for training and assessment that supports the apprenticeship and traineeship system, as defined by the Further Education and Training Act 2014 (the Act). User Choice funding is only available when all arrangements, particularly employment arrangements, are consistent with the Act. The employer of an apprentice or trainee must therefore provide or arrange to provide adequate facilities, range of work, supervision and the on-the-job training required by the Act and training plan.  The SRTO is required to assess these employment arrangements and complete an Employer Resource Assessment and develop the training plan in consultation with the employer, apprentice and or trainee to ensure compliance with the Act.

If the employment arrangements do not comply with the Act, then the SRTO should not commit to the training plan and must advise the employer, the Australian Apprenticeship Support Network and the Queensland Department of Employment, Small Business and Training immediately.

Funding strategy

To deliver publicly-funded training and assessment services to apprentices and trainees, RTOs must apply for, and be approved by the department as a SAS.

Successful SAS applicants will be advised of their authority to commence delivery against approved qualifications under a Vocational Education and Training (VET) Skills Assure Supplier Agreement.

Qualifications that CEA offer under User Choice

BSB10115 Certificate I in Business
CHC32015 Certificate III in Community Services
CHC33015 Certificate III in Individual Support (Ageing)
CHC33015 Certificate III in Individual Support (Disability)
CHC33015 Certificate III in Individual Support (Home and Community)